At Sheridan Sales & Lettings, we’re committed to respecting and protecting your privacy.
Sheridan Sales & Lettings has a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at email@example.com or PO Box 1220, King’s Lynn. PE34 3WF.
About Sheridan Sales & Lettings
Sheridan Sales & Lettings is a trading name of 1st 4 Lettings Ltdwhose registered number is 07568917 and registered office is 6 Manor Park Church Road, Gt Barton, Bury St Edmunds, Suffolk, United Kingdom, IP31 2QR
How do we collect personal information about you?
We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:
We also obtain personal information relating to you using automated technical means when you visit our website.
What type of personal information is collected?
The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.
The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.
How long do we retain your personal information?
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.
The GDPR requires controllers to state the period for which personal data will be stored, or if that is not possible, the criteria used to determine the period. This is often a difficult task, but we’ve added some wording below that could be used if your agency is able to provide more
We will retain your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us for a minimum period of 3 months following 25th May 2018, and for a maximum period of 5 years following 25th May 2018.
In some cases it is not possible for us to specify in advance the periods for which we will retain your personal information. In such cases, we will determine the period of retention based on the following criteria:
Vendors – length of time the property is marketed
Purchaser – length of sale
Landlord – length of continued use of our services
Tenant – length of tenancy
Applicants – length of time you are actively searching for a property
How do we use your personal information?
We may use the information that you directly provide to us in the following ways:
We may use the information that we automatically collect using technical means through our website to:
We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us).
We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. These sources include Rentshield verify which is not publicly accessible. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.
Who has access to information?
We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to:
Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you.
These are current utility suppliers when changing the bill payers name at the start and end of a tenancy. Sub-contractors (verified insurances and compliance checked before using their services) for repairs and maintenance during a tenancy for example gas engineer to carry out an annual landlord safety certificate.
Advertisers and advertising networks (including social media) to select and serve relevant adverts to you;
These are Facebook, Twitter and Instagram
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.
We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You have the right:
To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose. When we collect your data, you can choose whether you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by clicking an
‘unsubscribe’ link at the bottom of one of our emails.
To exercise any of these rights, email us at firstname.lastname@example.org or write to us at PO Box 1220, King’s Lynn PE34 3WF. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.
Security precautions in place to protect your information
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy
Links to other websites
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
Transferring your information outside of European Economic Area (“EEA”)
In this section we provide information about the circumstances in which your personal information might be transferred to countries outside the EEA.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 24/05/2018.
You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.
"I used Sheridan Estate Agents when I needed to sell my uncle's bungalow, in order to pay care home fees. As I live some distance from the town where the bungalow is, much of the contact with Paul and Sarah had to be conducted by telephone. Paul and Sarah arranged for the bungalow to be made ready for the sale, going way beyond what is expected of an estate agent. They arranged for a carpenter to carry out minor repairs, a carpet fitter to fit out the entire bungalow, a roofer to repair the garage roof, to name but a few tasks. They obtained the quotations and gave me the opportunity of which to choose. Nothing was too much trouble and I was not expected to pay any extra other than the fees as we had originally agreed. The sale was completed with ease and I am eternally grateful to both Sarah and Paul for all their efforts, their professionalism and their kind actions. I would certainly recommend them if anyone is thinking of selling!"